Loss Assessment and Categorization
Loss evaluation is the first and the most important step in water damage restoration. The assessment has to be correct so that an appropriate response can be taken. In restorating the damage caused by water, technicians and the insurance companies must work together and understand what is damaged and how to go about restoring the damage. Identifying the source of the damage, documentation of damage, and accurate estimates are mandatory for a proper water damage restoration. Categorization is based on the contamination levels of the water source. The categories are listed below
- Category 1 – This is water from clean sources like pipes, sinks and toilets without faeces or urine.
- Category 2 – This is water that has some contaminants like water from a dishwasher, washing machine or toilet with urine.
- Category 3 – This is water that is highly unsanitary and is capable of causing illness or death if ingested. Sewage water, water from toilet with faeces, standing water with microbial growth and floodwater are some examples.
Decontamination and Drying
After the evaluation is complete, the process of drying and decontaminating begins at the site. Based on the extent of damage, damage caused due to water can be classified into 4 types. Class 1 Damage- When loss is restricted to a small area and less water has been absorbed by materials. This results in slow evaporation rate. Class 2 Damage – When the damage is to the entire room and carpet area. Class 3 Damage – When the entire area is saturated with water and Class 4 Damage – when there are many deep saturation pockets. Decontamination and drying is a key stage in Water damage restoration and equipments like blowers, dehumidifiers, scrubbers and subfloor drying equipments have to be used. Decontamination has to be done if contamination has been detected in the area. Decontamination may be done for the entire area or in specific pockets where contamination has been detected.
Monitoring and Completion
Monitoring the restoration process of damage caused due to damage is critical to achieve the desired results. One has to be proactive during the monitoring process. Checking if the drying equipment is setup properly, assessing if the personnel involved are qualified for the job and checking if the equipments are in working order are all part of the monitoring process. Necessary steps are to be taken if anything wrong is spotted during the monitoring process. The entire process of water damage restoration would be classified as complete only once the humidity, temperature and the moisture content is as per industry standards. Upon completion of the water damage restoration process, the drying equipment can be removed.